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Shipping and return policies for Kaiti Kink Ensemble

Shipping Info

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Delivery estimates for the Economy letter provided by shipping carrier:

-Finland 2-5 working days
-Europe and Nordic Countries 7-16 working days
-Rest of the world 12+ working days

Order Tracking:

CDs are send by letter, so tracking numbers are unavailable.

Shipping Rates:

The rate charged for the shipping of your order is based on the number/weight of your order, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Return Policy
How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

We offer no returns on digital downloads.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Sound Reel Finland
Returns Tracking #
Pinninkatu 53 C
33100 Tampere

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. If you have packaged the product poorly and thus risking the damage to the product, there is no refund. So please use the orginal packaging.

5. The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are proven faulty and a refund is made.